FAQ

When will my items be shipped?

Please allow 2-3 days for your order to be processed & shipped. Shipping times are calculated with business days, Monday-Friday, not including holidays. Most customers receive their orders in just over a week. We are excited to prepare, package, and ship your items. If you have not received your order within 3 weeks of receipt please reach out to Support@addiejoycompany.com. 

Where are my items shipping from?

All items will be shipped from our location in Grand Rapids, Michigan.

How will my items be shipped?

Items are shipped out via USPS. 

Do you ship internationally?

Yes-- We offer international Shipping to Canada & Australia for a flat rate shipping fee of $25.00.

Can I make a change to, or cancel, my order?

Due to our fast shipping timeframe, we are unable to adjust orders once they are placed. Once an order has been submitted, we can not make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed & Shipped. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit. **Please double-check your shipping address and make sure it is correct before placing your order. We will not be responsible for any incorrect addresses. 

How is the shipping cost calculated for my order?

We ship everything for a flat rate shipping fee of $5.95 or free for orders over $50.

What if my package is returned as undeliverable?

Any packages returned to us that are labeled by the shipping carrier as undeliverable will be refunded upon arrival. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

Why isn't my order going through?

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered in during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

 

Can I return my order?

Yes-- If you don't love your purchase please contact us within 14 days of receipt to arrange for a replacement or refund. Any product that is returned, must be in the same quality condition it was received in. The product must be unworn, unwashed, and with original tags still attached. Please contact us at support@addiejoycompany.com with your order number and the item you’d like to return. 

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that your send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.